Module 2: Consumer Rights, Responsibilities, Resolutions

This module covers Chapter 3 in our textbook.  We will focus on the market's responsibilities to deliver safe, reliable products and the consumer's (your) obligations to use products correctly and to report malfunctions, wrongful practices, and how to resolve complaints.

In addition, you will learn how to locate resources to help you make informed decisions about your purchases and develop a positive, "resolution-minded" attitude towards solving consumer issues.

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Student Resources
Below you will find the outlines, class presentations, links to assignments and projects as well as links to outside resources and other items related to Module 2.  

 Section  TopicsResource Links
3.1    Consumer Rights & Responsibilities

Chapter 3 PowerPoint Note Sheets
Chapter 3 Vocabulary List
Consumer Rights and Responsibilities Handout
Worksheet #1 - This is in print form on table.

3.2    Government & Consumer ProtectionWorksheet #2 - This is in print form on table.
Internet Activity #1
*Consumer Protection Safety Commission (CPSC) *Website Application Activities
3.3    Deception & FraudWorksheet #3  - This is in print form on table.
Internet Activity #2
*Deceptive Advertising - Crossing the Line Online Activity - be sure to scroll down to bottom where you will see case studies by number.

Worksheet - Deceptive Advertising - (Click download, save to your account and open in word so that you can edit table.)
         3.4Resolve Consumer Problems

The Complaint Process Handout

Worksheet #4 - This is in print form on the table.
Write a Complaint Letter
Internet Activity #3

*Attorney General/Better Business Bureau
 All Sections Review for Chapter 3 Test Jeopardy Review Game* 
*In Google Docs, it works like a flashcard review.  Question on first slide, next slide contains answer, etc.

Module Resource Links: